REFUNDS POLICY

We truly hope you are 100% happy with your FARRED LASH purchase!

Please note that all our items are handmade and unique. There may be some differences in products, this is not considered a fault, and should not affect the overall look of the product.

Returns Processing Time

 

This return policy applies to purchases made on our website including wholesale. Items that have been used will not be accepted as returns under any circumstances.

Once we have received your package, your return/exchange will be processed within 5 business days. You will be notified via email once your return has been processed. If you have requested a refund due to a defect, please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 2-5 business days). Original shipping charges are non-refundable.

What happens if I received Damaged or Defective Items:

If a product is damaged or faulty, this must be reported within 48 hours of delivery or receipt of order in person. All lashes and products may NOT be worn or altered in any way to qualify for a refund.

If the product is deemed damaged or defective, The FARRED LASH will replace the product or refund at no additional charge to the customer. Please contact us through our email: info@farredlash.com  

What happens if my order has incorrect shipping information?

Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Please contact EXPRESS to reroute your package in case of any error on shipping information. The Reshipment Fee on all orders will be undertook by yourself. FARRED Lashes is not responsible for any lost or stolen packages due to incorrect information provided at time of purchase.